A technician will be connecting to your PC. In order to employ this connection, a small applet must be downloaded. You will retain control for the duration of this session and can terminate the session at anytime. Please close any personal or confidential information on your screen, as the technician will be viewing your desktop. During a remote support session, a technician will be able to perform any actions as if they were physically sitting in front of the client computer. Checkmate Tech Solutions, its agents or partners will take all necessary precautions to safe guard any data or other computer files during the remote support session but cannot guarantee against any form of data loss. In no event shall Checkmate Tech Solutions, its agents or partners, be liable for any special, incidental, indirect or consequential damages including but not limited to lost profits or damages resulting from loss of use or lost data however caused, including negligence and regardless of the form of action, whether in contract or tort, even if advisement has been given, known or should have known of the possibility of such incidental, indirect or consequential damages. Checkmate Tech Solutions, its agents or partners, will not be liable for any failure or delay in performance due in whole or in part to any cause beyond the reasonable control of Checkmate Tech Solutions.